Orders placed before 1pm will ship same day (except the following day after a sale or a long weekend). Orders placed after 3pm will ship the following business day. If your order is placed after 3pm, the shipping estimate (ETA) does not apply to your shipping timeline. Orders placed Friday after 3pm till Sunday night will not ship till the following business day (Monday, or in the case of a long weekend, the following Tuesday).
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Lost/damaged orders during shipping transit will be fully covered only if customer selects the additional shipping insurance during checkout. Express shipping options within Canada (including all Canada Post and UPS services that come with a tracking number) are covered up to $100 cad value without additional insurance. Letter-mail and non tracked shipping methods have no coverage and we are not liable for issues that arise with them. Contact us about damaged shipping orders within 48 hours of receiving or after 48 hours of the ETA in cases of lost shipments.